第二、三产业生产总值之和与农民工资性收入关系透析

我国农民的纯收入主要来源于家庭经营性收入和工资性收入。在VAR模型基础上,分析了现阶段农民工资性收入与我国第二、三产业的生产总值之和同步发展变化情况,并阐述了它们相互变动对自身和对方影响程度的传导机制。并以此为依据,提出农民工资性收入与第二、三产业生产总值之和应协整发展。     

基于顾客满意的服务质量管理

在服务经济时代,企业之间竞争的焦点之一是服务.提供顾客满意的优质服务正成为企业走向成功的一把金钥匙.基于顾客满意的服务质量管理已成为现代企业市场竞争的一个重要课题.本文在探讨了服务质量与顾客满意的内涵、关系及其差距分析模型的基础上,提出了加强服务质量管理的方法和途径.     

国际产业转移的动因与趋势

20世纪90年代以来,在经济全球化和知识经济的共同推动下,国际产业转移再掀高潮,其转移的动因更趋多元化,并呈现出一系列新的特征与趋势。揭示当代国际产业转移的动因、背景和趋势,以掌握国际产业转移的一般规律。     

论顾客价值与顾客导向理论的关联性

顾客是企业经营的中心地位已成为共识,顾客价值理论也日渐受到管理者和研究者的重视.只有全面地阐释顾客价值的概念,并在此基础上分析比较顾客价值与其他顾客导向理论的关联性,才能得出结论:顾客价值与顾客满意、顾客忠诚、服务利润链和顾客关系管理是相互补充的顾客导向思想,顾客价值驱动着顾客满意和顾客忠诚,而服务利润链和顾客关系管理则为顾客价值管理提供了新思路和工具.     

以需求为导向完善我国农村金融组织体系

改革开放以来，农村金融的供求发生了很大的变化，但是从当前的情况来看，供需是不平衡的．现实中比较注重金融服务的供给，需求往往被忽略。由微观经济学中“消费者统治”的原理，应该以农民需求为导向，提供农村金融供给，不断完善我国农村金融组织体系。     

我国生产性服务贸易的发展及国际竞争力分析

生产性服务作为服务业和加工业的粘舍剂．以服务业为中心将产业价值链的各个环节串连起来，成为先进工业化国家后工业化的重要特征。因而，生产性服务贸易也就成为服务贸易的重要内容与发展趋势。本文对我国生产性服务贸易进行了实证分析，结果表明：我国生产性服务贸易发展速度较快，但贸易结构落后，贸易逆差逐年扩大，竞争力较弱，影响到作为世界加工厂的我国制造业。因此，扩大生产性服务贸易，改善生产性服务贸易结构，是提高我国生产服务贸易国际竞争能力的重要举措。     

全面质量管理在大学图书馆的应用

全面质量管理是一种先进的管理思想和方法。大学图书馆TQM内容包括书、报、刊预定,书刊编目、分 类,提供服务,员工素质等方面的质量管理。应用TQM,应注重对制度的完善,坚持可持续改进。     

The effect of management commitment to service quality on employees’ affective and performance outcomes

A service recovery performance model is proposed and tested with data from frontline bank employees in Turkey. The model is derived from Bagozzi's (1992) reformulation of attitude theory. The empirical results suggest that top management commitment to service quality, as manifested by frontline employees' appraisal of training, empowerment, and rewards, has a significant effect on their perceptions of service recovery performance. The influence of management commitment to service quality on service recovery performance is mediated by frontline employees' affective commitment to their organization and job satisfaction. Implications of the results and further research avenues are discussed. Emin Babakus (ebabakus@ memphis.edu) (Ph.D., University of Alabama, 1985) is a professor of marketing at the University of Memphis. In addition to theJournal of the Academy of Marketing Science, his research has been published in such journals as theJournal of Marketing Research, theInternational Journal of Research in Marketing, theJournal of Retailing, theJournal of Business Research, and theJournal of Advertising Research. He serves on the editorial review boards of several journals. Ugur Yavas (raxyavas@mail.etsu.edu) (Ph.D., Georgia State University, 1976) is a professor of marketing at East Tennessee State University. Besides theJournal of the Academy of Marketing Science, he has contributed to such journals as theJournal of Marketing Research, theJournal of Business Research, theInternational Journal of Research in Marketing, theEuropean Journal of Marketing, International Marketing Review, theJournal of International Marketing, Management International Review, theJournal of the Market Research Society, theInternational Journal of Service Industry Management, andLong Range Planning. He currently serves as the editor of theJournal of Asia-Pacific Business. Osman M. Karatepe (osman.karatepe@emu.edu.tr) (Ph.D., Hacettepe University, Ankara, Turkey, 2002) is an assistant professor of marketing at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals as theJournal of Hospitality and Leisure Marketing, The Service Industries Journal, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the associate editor of theEMU Journal of Tourism Research. Turgay Avci (turgay.avci@emu.edu.tr) (Ph.D., Cukurova University, Adana, Turkey, 1995) is an assistant professor of management at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals asThe Service Industries Journal, theJournal of Hospitality and Leisure Marketing, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the editor-in-chief of theEMU Journal of Tourism Research.     

西部地区比较优势与高新技术产业发展

在西部大开发的过程中,应该灵活地运用比较优势来进行西部地区的产业选择,将发展高新技术产业作为西部产业结构提升的切入口,真正地变比较优势为竞争优势.     

服务业对外直接投资的发展及其影响

全球对外直接投资的结构逐渐转向服务业，而我国服务业的发展水平与发达国家相比仍然存在相当大的差距，且缺乏国际竞争优势。本文通过研究服务业对外直接投资对东道国的资金来源、国际收支平衡等方面的影响，以及产生的就业效应、技术外溢效应、行业挤出效应和出口竞争力效应，总结了对我国服务业引资工作的若干启示。